Refund Policy
Last updated: July 17, 2026
30-Day Money-Back Guarantee
We stand behind the Super Float experience. If you are not completely satisfied with your purchase, you may return the product within 30 days of delivery for a full refund. The item must be in its original condition, unused, and in the original packaging.
How to Return
To initiate a return, contact our support team at support@superfloat.shop with your order number. We will provide you with a prepaid return label and detailed instructions. Once we receive and inspect your return, we will process your refund within 5-7 business days to the original payment method.
Late or Missing Refunds
If you have not received your refund after 10 business days from our confirmation, first check your bank account again, then contact your credit card company or bank as processing times can vary. If you still need help, reach out to us and we will assist in locating your refund.
Exchanges
We replace items only if they are defective or damaged upon arrival. If you need to exchange a product for the same item due to a defect, contact us within 7 days of delivery with photos of the damage. We will ship a replacement as soon as we verify the issue.
Questions?
Our support team is available 24/7. Reach out at support@superfloat.shop or visit our Support Center.